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(242) 698-5100 | (305) 515-8826
Frequently asked questions
General
- 01With the Safety Button, simply press and hold inside the app. Release the button to trigger a 10-second countdown, with the option to cancel using your PIN. A trained agent will reach out, and appropriate responders may be dispatched if you do not cancel.
- 02Trained operators at a professional monitoring center receive your alert and can quickly contact police, fire, or medical help if needed.
- 03Safety Button supports individuals, families, and employees with features that provide personal safety on the go, for seniors, young adults, and a variety of professional use cases.
- 04Yes, you can communicate discreetly with operators via text if you’re unable to talk.
- 05Yes, you can designate emergency contacts in your profile. If your alert is confirmed, dispatchers will share their details with first responders to keep your loved ones informed.
- 06Safety Button provides employees—especially those working alone in the field, healthcare, real estate, or retail—with a rapid, discreet way to request emergency support, improving workplace safety and confidence.
- 07Yes, your real-time location is securely shared with the monitoring center when you trigger an event, even if your phone is turned off or damaged during the alert window.
- 08Absolutely—with the Quick-Access widget, you can summon help from your phone’s home screen, making it easy to use the feature quickly and without drawing attention.
- 09The Safety Button widget can be added to the Home screen for iOS and Android devices To add the Safety Button widget to the Home screen for iOS devices: 1. On the Home screen, press and hold an empty area until the apps begin to move. 2. Tap (+) or Edit. 3. Select the Alarm.com (http://Alarm.com)widget. 4. Swipe to the Safety Button widget. 5. Tap Add Widget. 6. Tap and drag the widget to the desired location, then tap Done. To add the Safety Button widget to the Home screen for Android devices: 1. On the Home screen, press and hold an empty area until the modal appears. 2. Tap Widgets. 3. Find and select the Alarm.com (http://Alarm.com)widget. 4. Press and hold the Safety Button option to place the widget onto the Home Screen. To use the Safety Button widget: 1. Locate the Safety Button widget on the Home screen. 2. Tap the Safety Button if you are in need of help. The app will launch, allowing you to enter your PIN to cancel if desired https://static.wixstatic.com/media/fc1325_b170bd80bf894e648270f9d53c2e815b~mv2.png
- 10The service is offered at an introductory rate of $9.50 per device for the period April 1, 2026 to June 30, 2026, with billing payable on an annual basis
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